F.A.Qs

1. Where do you ship? We currently ship within the United States and Canada only. At this time, we do not offer international shipping.

2. Do you offer free shipping? Yes! BidoCard offers FREE standard shipping on eligible orders within the United States and Canada. There are no additional standard shipping charges unless otherwise clearly stated at checkout.

3. How long does order processing take? Orders typically require 1–3 business days to be processed and prepared for shipment. Orders are processed Monday through Friday, excluding weekends and public holidays.

4. How long does delivery take? After your order has been processed and shipped, the estimated delivery time is typically 5–8 business days. The total estimated time from placing your order to delivery is approximately 6–11 business days. Delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

5. How can I track my order? Once your order has been shipped, tracking information will be sent to the email address provided during checkout when available. Please allow time for tracking details to update.

6. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

7. What is your return policy? We offer a 30-day return window for eligible items. Due to the collectible nature of trading cards, items must be returned sealed, unopened, and in their original packaging with factory seals intact. Please review our Refund & Return Policy for full details.

8. Who pays for return shipping? If you are returning an item due to a change of mind, you are generally responsible for return shipping costs. If your item arrives damaged, defective, or incorrect due to our error, contact us so we can review the issue and assist you.

9. What should I do if my Hobbybox or cards arrive damaged? Please inspect your shipment immediately upon arrival. If your package arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the outer box and contents.

10. Are your Hobbyboxes factory sealed? Yes, all of our trading card boxes, packs, and Hobbyboxes are 100% authentic, factory sealed, and unsearched to ensure complete fairness and excitement for every pull.

11. What types of trading cards do you offer? We offer a wide selection of Hobbyboxes featuring both sports trading cards (football, basketball, baseball, soccer) and non-sport cards (entertainment, anime, pop culture, and trading card games).

12. How should I protect my cards after opening a pack? We recommend placing your rare hits, foil cards, and autographs into protective sleeves (penny sleeves) and top loaders or magnetic holders immediately after pulling them to preserve their condition and value.

13. Can I contact you before placing an order? Absolutely! If you have questions about card runs, set lists, shipping, or an existing order, our customer support team is here to help.

  • Phone: (510) 8435-246

  • Email: support@bidocard.com

14. Is my payment information secure? Yes. Payments are processed through secure payment providers available through our Shopify checkout. BidoCard does not store full credit or debit card information on its own systems.

15. How can I contact BidoCard?

  • Address: 2311 Jefferson Ave, Berkeley, CA 94703, United States

  • Phone: (510) 8435-246

  • Email: support@bidocard.com

  • Website: bidocard.com

Still Have Questions? We're here to help. If you cannot find the answer you're looking for, please contact our customer support team, and we will do our best to assist you.

BidoCard Trading Cards Made Better.