Refund policy
Last Updated: August 14, 2026
At BidoCard, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Window
We accept returns for eligible items within 30 days of the date of delivery.
To be eligible for a return, items must be returned in new, unused, and unopened condition, with the original packaging and all included accessories or materials.
We reserve the right to refuse returns that do not meet these eligibility requirements.
How to Start a Return
To start a return, please contact us at:
Email: support@bidocard.com
Please include your order number and the item(s) you wish to return.
After reviewing your request, we will provide instructions for returning your item.
Please do not send items back without first contacting us and receiving return instructions.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the cost of return shipping.
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 30 days of delivery. We will review the issue and provide an appropriate solution. If applicable, we may provide a prepaid return label or alternative instructions at no additional cost to you.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days after we receive and inspect the returned item. Depending on your bank, credit card company, or payment provider, additional time may be required for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or the item was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and within 30 days of delivery.
Please include your order number and, when possible, photos of the issue so we can review your request and provide an appropriate resolution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please return your eligible item according to this policy and place a new order.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Items that have been used, opened, damaged, altered, or modified after delivery
- Items returned without their original packaging or included materials
- Personalized or custom-made products
- Gift cards
- Items clearly marked as Final Sale
Return Address
Approved returns should be sent to:
BidoCard
2311 Jefferson Ave
Berkeley, CA 94703
United States
Please contact us before sending your return so that we can provide the appropriate return instructions.
Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:
BidoCard
2311 Jefferson Ave
Berkeley, CA 94703
United States
Website: BidoCard
Email: support@bidocard.com